0 Items
Select Page

Visit us at our shop

103 George Street, Oban Argyll PA34 5NT


FAQ – Quick Answers but please see our full terms and policies for full information.

Order Returns/Cancellation:

Q: Can I cancel my order?

A: If you request to cancel your order before we have despatched it we will issue a full refund to the method of payment that you used for your purchase. If you wish to cancel after your order has been dispatched you have 14 days to return the goods to us for a full refund assuming the product is unused and in original packaging.

Q: What if I receive a faulty item?

A: Please contact us as soon as possible after delivery and we will arrange return and either refund or replace as requested. Either email hello@mcdougalls.shop or telephone 01631-570552.

Q: What if my product develops a fault during the guarantee period?

A: We offer a 1 year/12 months guarantee on all products that we sell on this site. If your product develops a fault during this period then please contact us to arrange a collection and replacement of the faulty item. Some products carry an additional manufacturers warranty or guarantee so please check the product description to see if this is the case.

Q. Can I use McDougall’s gift vouchers on the website?

A: Sorry but the technology is not yet there. They can only be used in store.

Q. Do you offer a take-back scheme for recycling electrical products?

A. Our business has signed up to the Valpak Distributer Takeback Scheme, so we do not accept electrical goods back to our shop for recycling. Our membership of Valpak DTS means that we have made a financial contribution to assist with electrical recycling UK wide. Please check the website recycle-more.co.uk for information on where you may take your waste electrical item for recycling.