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Order Returns/Cancellation:

Q: Can I cancel my order?

A: If you request to cancel your order before we have despatched it we will issue a full refund to the method of payment that you used for your purchase. If you wish to cancel after your order has been dispatched you have 14 days to return the goods to us for a full refund assuming the product is unused and in original packaging.

Q: What if I receive a faulty item?

A: Please contact us as soon as possible after delivery and we will arrange return and either refund or replace as requested. Either email hello@mcdougalls.shop or telephone 01631-570552.

Q: What if my product develops a fault during the guarantee period?

A: We offer a 1 year/12 months guarantee on all products that we sell on this site. If your product develops a fault during this period then please contact us to arrange a collection and replacement of the faulty item. Some products carry an additional manufacturers warranty or guarantee so please check the product description to see if this is the case.

Q. Do you offer a take-back scheme for recycling electrical products?

A. Our business has signed up to the Valpak Distributer Takeback Scheme, so we do not accept electrical goods back to our shop for recycling. Our membership of Valpak DTS means that we have made a financial contribution to assist with electrical recycling UK wide. Please check the website recycle-more.co.uk for information on where you may take your waste electrical item for recycling.

DAMAGED GOODS – Should goods arrive damaged in transit and the damage is apparent, we ask that you contact us by email within 48hrs of receipt to hello@mcdougalls.shop or phone us on 01631-570552. If you are signing for delivery please mark on the delivery paperwork that the parcel is damaged.

We will of course endeavour to replace the item or if appropriate will issue a refund but may ask you to assist us by for example photographing the damage and/or returning the item to us, before we replace or refund the item. We will process your replacement or refund as quickly as possible and within 30 days of the date you received your damaged delivery. If we ask you to return an item to us, this should be by Royal Mail second class post and we will refund your postage cost.

FAULTY GOODS – We will endeavour to replace any item that is deemed to be faulty and we offer a 12 month guarantee on all purchases from our website but this may be extended on certain products by a manufacturer’s warranty.

Please note that we are unable to offer a refund or replacement on items that have been damaged through wrongful or inappropriate use, not following instructions or normal wear and tear.

We ask that you contact us immediately by email to hello@mcdougalls.shop to discuss any faulty item. Please do not return an item to us without contacting us first and our agreeing that return is appropriate. Please note we will not accept returns that have not been authorised by our returns department, as replacement by the manufacturer directly or some other replacement mechanism may be more appropriate in the circumstances. Talk to us first.

If an item is to be returned to us, then once we have received it back and ascertained the fault, we will endeavour to replace the faulty item. With most goods that we sell we can offer a like for like replacement, however if the item being returned is no longer in stock or no longer manufactured and available from our suppliers, then we will refund your payment for the item. This will be using the same method of payment used by you to pay for your purchase.

We will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us concerning faulty or damaged or non-delivered goods. We shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.